In a life threatening emergency dial Triple Zero (000)

In a life threatening emergency dial Triple Zero (000)
ACT Public Hospitals

Canberra Hospital

5124 0000

Calvary Hospital

6201 6111

Mental Health

Call Mental Health Triage on

1800 629 354

(free call except from mobiles or public phones) or

6205 1065

Poisons Hotline

For a poison emergency in Australia call


Drug and Alcohol Help Line

The Drug and Alcohol Help Line is available 24-hours, 7 days a week on

5124 9977

Health Protection Service

For after hours urgent public health matters including environmental health, radiation safety, food poisoning and communicable disease management phone:

(02) 6205 1700


24 hour health advice

1800 022 222

ACT State Emergency Service

Emergency help
during flood or storms

132 500

Service Changes

With the recent storms and heavy smoke impacting the ACT, there are a range of ACT Government service changes and additional supports that have been established for our community. A list of all changes is available on the ESA website and you can follow ESA on Facebook and Twitter.

Below are the service changes that have been established for City Services.

ACT NoWaste

Disposal of green waste and debris from your property

Following the severe storms with hail and high winds that swept through Canberra on 20 January 2020, widespread damage occurred across our city. Our teams are currently undertaking extensive clean-up works in the worst affected areas. Twenty teams and crews of up to 8 people have been responding to call outs. Street sweeping trucks will be on the road continuously to remove leaves and debris.

You can help by removing any excess leaf litter and putting it on your garden or in your green waste bins. Please don’t sweep into your gutters as it pollutes our waterways.

Many Canberrans have recently taken up the opportunity of acquiring a green bin, which is a great way to dispose of your unwanted vegetation and green waste. Green bin collections are continuing as programmed for all Canberra Suburbs. Please refer to the Access Canberra website for details of your next collection date.

For those without access to a green waste bin, or those with excess vegetation, green waste can be dropped off for free at Mugga Lane Resource Management Centre in Symonston between 7.30am and 4.45 pm daily as well as at Canberra Sand and Gravel on Parkwood Road Holt between 7.30 am and 4:45 pm daily.

If you notice excess debris or vegetation on public land, please visit Fix My Street to register a job so that the ACT Government can respond.

Disposal of face masks (P2 masks)

Most P2 face masks are not able to be recycled and should be disposed of following use in your general waste (red lid) bin. Some masks will come in packaging that is recyclable and can be disposed of in your (yellow lid) recycling bin. Please check information provided on products and packaging prior to disposal.


We understand there is an overwhelming desire amongst Canberrans to support the fire affected communities.

Those with capacity to make cash donations are encouraged to donate to the bushfire appeal through the Red Cross.

Canberrans wanting to donate goods are asked to go through GIVIT. GIVIT is a national not-for-profit organisation connecting those who have with those who need, in a private and safe way. GIVIT runs specific disaster relief projects and this is the best way to ensure community support is target.

Canberrans wanting to take items to local charities are encouraged to make these donations directly during business hours to their shopfronts, rather than through charity bins. This helps ensure the material is not damaged in the current weather conditions. The volume of material being donated is also beyond what the charities can clear from the bins.

City Maintenance

We have been supporting ACT Parks and Conservation Service and ACT Emergency Services Agency for many months in ensuring our city is prepared for the fire season.

This has included targeted mowing and tree management programs focused on bushfire prone areas.

All scheduled mowing as part of the 2019-20 Bushfire Operations Plan was completed prior to Christmas. Site inspections have confirmed the dry weather has since stopped grass growth. Our field staff are now focused on activities like tidying up urban open spaces and parks, cleaning and maintaining public amenities and managing the urban forest. This may impact on the delivery of routine activities in your area.

If you notice issues of concern on public land, please visit the Fix My Street website to register a job so that the ACT Government can respond.

We take the safety of our workers seriously. On days with significant air quality concerns we are adjusting the working arrangements of our field staff to minimise their exposure to smoke. They have also been provided with face masks.

Lawn mower