In a life threatening emergency dial Triple Zero (000)

In a life threatening emergency dial Triple Zero (000)
ACT Public Hospitals

Canberra Hospital

5124 0000


Calvary Hospital

6201 6111

Mental Health

Call Mental Health Triage on

1800 629 354

(free call except from mobiles or public phones) or

6205 1065

Poisons Hotline

For a poison emergency in Australia call

131126

Drug and Alcohol Help Line

The Drug and Alcohol Help Line is available 24-hours, 7 days a week on

5124 9977

Health Protection Service

For after hours urgent public health matters including environmental health, radiation safety, food poisoning and communicable disease management phone:

(02) 6205 1700

healthdirect

24 hour health advice

1800 022 222

ACT State Emergency Service

Emergency help
during flood or storms

132 500

Public announcements


ACT Veterinary Practitioner Board's response to COVID-19

General information

Veterinary clinics continue to remain open to provide essential veterinary services to the community.

We suggest contacting your veterinary clinic prior to your visit so you are aware of the safety measure in place.

The Australian Veterinary Association have provided some useful factsheets for pet owners regarding practicing appropriate hand hygiene before and after the handling of pets, pet food and washing food/water bowls.

Information for practitioners and premises

The veterinary profession will no doubt be faced with a variety of challenges, changes and uncertainty in the next few months as a result of the worldwide COVID-19 pandemic. First and foremost, the Board’s priority is the health and safety of the veterinary community. We hope this information regarding COVID-19 will assist you when making the tough decisions ahead and enable you to maintain personal safety whilst continuing to provide the best care you can to your patients at this challenging time.

Your personal wellbeing and that of your colleagues, staff and clients must take priority.
It is important that you and the public are aware of and adhere to current advice and guidance from the Australian and ACT Government, as follows:

The Australian Veterinary Association is providing regular updates on their website with specific veterinary information and resources. Most of the information has been made available to both members and non-members and we encourage you to read and provide this important information to all of your staff members. Some useful factsheets are listed below:

Important information

1. Are veterinary services regarded as an essential service?

Yes, veterinary services including livestock, companion animals and wildlife care are considered to be essential.

While continuing to provide essential veterinary services to the community, our advice is that veterinarians should also consider what aspects of their work can be postponed to minimise risk and spread of the disease as far as possible.

We would expect that veterinarians use their clinical judgement in determining if a procedure can be postponed. This should be based on a risk-based assessment and ensuring animal health and welfare are not compromised.

In summary, and as a guide, consider whether failure to perform the service or procedure could result in:

If any of the above apply, then the procedure can be justified.

Even if non-essential services have to be postponed or cancelled, we see nothing stopping veterinarians offering telemedicine as outlined below.

2. Using telemedicine to deliver veterinary services during the Covid-19 Public Health Emergency

Veterinary telemedicine can be used by veterinarians in the ACT and may be a helpful tool to minimise the risk of exposure to COVID-19. For more information see the telemedicine policy.

3. What if our practice has to close or reduce services?

We encourage the profession to work together both within a workplace and across the ACT to co-ordinate the best care possible for our animals and to use clinical and professional judgement when assessing risk and making decisions. Building relationships between veterinary practices can only result in the best possible care and we encourage all veterinary hospitals to show professionalism and come together as required.

If your practice has to close or reduce services, the practice should:

Where services have to be reduced, the focus should be on triage and prioritising urgent cases. Veterinary telemedicine may also be helpful.

4. What if a client is self-isolating or has COVID-19?

Consider ways the animal could be examined while minimising risk. This could be someone other than the owner bringing the animal in or admitting the animal as an inpatient with minimal direct contact with the client.

There is no current evidence that animals can spread COVID-19.

A person with COVID-19 may sneeze or shed the virus onto the fur of animals which could spread the virus to other people and good hygiene practices should be used.

In appropriate cases, veterinary telemedicine can be used, particularly for initial triage. If necessary, medicines could be authorised using veterinary telemedicine where it isn’t safe to see the animal in person (see Veterinary Telemedicine Policy).

Please refer to the Australian Veterinary Association’s website for further information relating to pets of COVID-19 positive/at-risk humans.

5. General guidance on acting in situations where you may need to depart from best practice

It is possible that this pandemic may place you in situations where you find yourself compromising your usual standards and leave you questioning what your legal obligations are.

If the COVID-19 infection becomes more widespread, looking after yourself and your staff may mean you need to depart from best practice. We recognise this and will take the broader situation into account if any concerns are raised with us.

Think about:

  1. Is this an emergency (is there a need for immediate or early veterinary treatment to save a life or relieve unreasonable or unnecessary pain or distress)?
  2. Can the animal be referred to someone better able to deal with the situation?
  3. Discussing the situation with the client and getting their views and informed consent.
  4. What are the risks and are there ways to reduce them (e.g. regular and frequent follow up)?
  5. Could your actions be justified to your peers?

To this end, we would advise you to include a detailed note of any decisions you make regarding changes made as a result of this outbreak within your clinical records.

6. CPD Requirements

We will not be strictly enforcing CPD points requirements so there is no need to worry about cancellations affecting your ability to get the minimum points needed.

It is still a good idea to keep learning, where possible, even if only to take your mind off COVID-19 for a bit.

Webinars, online discussions and video-conferences are all good, physically distant, ways to keep learning and get input from your peers.

This position will be reviewed in six month’s time.

7. Support

The spread of COVID-19 and the publicity around it may be a cause of serious concern for some veterinary practitioners. If you would like professional support with this (or any other issue), free and confidential counselling is available to all veterinarians through the Doctors’ Health Advisory Service on 02 9437 6552. Other resources available include (but are not limited to):

8. Other

The Board may need to evolve its guidance as circumstances change and as official entities provide further information. You will be kept updated via email.

The Board sincerely wish you and your loved ones safety and strength during this uncertain time.

The ACT Veterinary Practitioners Board management and staff have moved to working from home. All contacts remain the same.