In a life threatening emergency dial Triple Zero (000)

In a life threatening emergency dial Triple Zero (000)
ACT Public Hospitals

Canberra Hospital

5124 0000

Calvary Hospital

6201 6111

Mental Health

Call Mental Health Triage on

1800 629 354

(free call except from mobiles or public phones) or

6205 1065

Poisons Hotline

For a poison emergency in Australia call


Drug and Alcohol Help Line

The Drug and Alcohol Help Line is available 24-hours, 7 days a week on

5124 9977

Health Protection Service

For after hours urgent public health matters including environmental health, radiation safety, food poisoning and communicable disease management phone:

(02) 6205 1700


24 hour health advice

1800 022 222

ACT State Emergency Service

Emergency help
during flood or storms

132 500

Why do we need further approvals after the Development Application has been issued?

The Development Application (DA) approval does not fully cover the scope of works associated with off-site works which is why a separate Design Review submission that explains how municipal assets are affected is needed.

Who is the contact person for my submission?

Details of the project contact person responsible for the assessment of your submission are provided in the last paragraph of the letter of compliance that is attached to the submission acknowledgement email.

What should I do if I cannot contact my project lead?

Please call Customer Portal via Access Canberra on 13 22 81 or email

How soon can I receive a certificate for a post DA submission?

The industry agreed timeframe for the assessment of a submission is 20 working days. If a re-submission is required due to a submission not fully complying with Transport Canberra and City Services (TCCS) requirements, the project contact person may ask for additional information, amendments or rectification of works. If this occurs, the assessment time will start from the beginning of every re-submission and may take an additional 20 days before you receive a response.

Why is the timeframe for assessment of my simple submission 20 days?

Submissions are assessed in the order of receipt. You cannot “jump the queue” as this would extend the assessment time for more complex submissions. However TCCS  is assessing this process and will continue to discuss with industry further ways they can improve.