For after hours urgent public health matters including environmental health, radiation safety, food poisoning and communicable disease management phone:
Please note due to industry and ACT Government holiday shutdown periods:
The office will be closed from Thursday 25 December 2025 to Thursday 1 January 2026 inclusive. Email enquiries will be responded to from Friday 2 January 2026 onwards.
Building applications submitted after 5 pm Friday 19 December 2025 will be processed for assessment from Monday 12 January 2026 following timeframes stated in GAN07 (PDF 331.1 KB).
Design review, Operational and Final acceptance submissions, Soft Landscape Consolidation Commencement for infill development and estate developments should be submitted by COB Friday 21 November 2025 to obtain certificates before Christmas and will continue to follow timeframes as per usual.
End of year submissions for Soft Landscape Handover submissions* which include areas of open space, unleased land, playgrounds, playing fields or irrigation have now passed, all submissions received will be assessed in the new year.
If you cannot contact the project leader designated to assess your project and wish to escalate your query, include 'Escalate' in the subject line.
Mailing list
Our industry mailing list is used to provide timely advice on new standards, codes or guidelines as well as any changes to submission requirements or administrative feeds.
If you would like to be added to our mailing list, please click on the subscribe button below, which will generate an email request prompting you for your organisation details, the full names and email addresses of the people you would like to be added.
