Making a claim


If you wish to make a claim for damage to your vehicle as a result of hitting a pothole, please use the online form.

Our staff are continuing to work hard to support the Canberra community on this issue and we thank you for your respect and kindness.

The ACT Government takes safety on our road network seriously. We encourages all road users to share responsibility for their safety.  

Periods of consistent or heavy rainfall may cause an increase in damage to our road network. Please drive safely during these wet conditions. We are continuing to prioritise identified road maintenance issues to address concerns as they are raised. You can report road maintenance matters via Access Canberra or through Fix My Street. Such reports help to quickly identify and respond to concerns.

Claims

The ACT Government is not automatically liable for damage caused by potholes on its roads and will not meet claims where it is not liable. The ACT has an extensive road system and it is not possible for it to know where every defect is located at any given time, or to undertake repairs immediately. Persons who sustain damage are free to seek their own legal advice if their claim is not accepted.

How to make a claim

If you wish to make a claim for damage to your vehicle as a result of hitting a pothole, please fill out this online form.

Acknowledgement of Country

We acknowledge the Ngunnawal people as traditional custodians of the ACT and recognise any other people or families with connection to the lands of the ACT and region. We acknowledge and respect their continuing culture and the contribution they make to the life of this city and this region.

To see how we are building stronger relationships with the Traditional Custodians of the ACT view the Reconciliation Action Plan.