Contact us


To contact any directorate or agency within the ACT Government telephone Access Canberra on 13 22 81.

You can also use one of the options below.

Online

You can use the Fix My Street service to report an issue.

Alternatively, use the online feedback form to submit your questions, comments and suggestions.

We will respond within the following indicative timeframes.

Telephone

13 22 81 (AUS)
+61 2 6207 5111 (International) international call rates apply
8 am to 6 pm AEDT Monday to Friday, and 9 am to 5 pm AEDT Weekends and Public Holidays. Limited service available outside of these hours.

If you require a translator or interpreter, contact us through the Translating and Interpreter Service (TIS) on 13 14 50.

If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service (NRS):

  • TTY users phone 13 36 77 then ask for 13 22 81
  • Speak and Listen users phone 1300 555 727 then ask for 13 22 81
  • Internet relay users connect to the NRS then ask for 13 22 81

Postal address

Transport Canberra and City Services
GPO Box 158
Canberra ACT 2601

ACT Government

ACT Government Directory

Complaints

The ACT Government encourages and supports feedback from members of the public. This includes complaints about any of the services that Transport Canberra and City Services provides or facilitates.

Complaints can be made in several ways.

For more information see complaints.

We acknowledge the Ngunnawal people as traditional custodians of the ACT and recognise any other people or families with connection to the lands of the ACT and region. We acknowledge and respect their continuing culture and the contribution they make to the life of this city and this region.

To see how we are building stronger relationships with the Traditional Custodians of the ACT view the Reconciliation Action Plan.