In a life threatening emergency dial Triple Zero (000)

In a life threatening emergency dial Triple Zero (000)
ACT Public Hospitals

Canberra Hospital

5124 0000

Calvary Hospital

6201 6111

Mental Health

Call Mental Health Triage on

1800 629 354

(free call except from mobiles or public phones) or

6205 1065

Poisons Hotline

For a poison emergency in Australia call


Drug and Alcohol Help Line

The Drug and Alcohol Help Line is available 24-hours, 7 days a week on

5124 9977

Health Protection Service

For after hours urgent public health matters including environmental health, radiation safety, food poisoning and communicable disease management phone:

(02) 6205 1700


24 hour health advice

1800 022 222

ACT State Emergency Service

Emergency help
during flood or storms

132 500

The ACT Government owns more than 80,000 lights on streets, footpaths, arterial roads and in various public parks and other open spaces around the ACT. Public lighting is the ACT Government’s highest use of electricity (25 per cent) and produces 18 per cent of the Government’s greenhouse gas emissions. The Carbon Neutral Government Framework noted the importance of energy efficiency upgrades of streetlighting.

The ACT Government approached the market, for a complete management solution for our streetlights, delivering energy efficiency upgrades, as well as a ‘backbone’ platform for future Smart City options.

Through improved energy efficiency, the Government will consume less electricity and significantly reduce its greenhouse gas emissions. Upgrading the Territory’s streetlights will give us a safer, more sustainable, leading digital city.

Streetlight maintenance

Transport Canberra and City Services (TCCS) owns over 80,000 streetlights and footpath lights in the ACT. Roads ACT currently maintains the network. As of 1 May 2018, Electrix Pty Ltd carry out streetlight maintenance.

Current streetlight maintenance objectives are focused on protecting public safety, improving levels of service and reducing energy consumption.

The streetlight maintenance program is currently being carried out by Roads ACT whilst preparing to enter into an Energy Performance Contract. Due to the high lamp failure rate that occurs in Winter Roads ACT are working internally and with contractors to carry out streetlight maintenance and the number of outages across Canberra.

TCCS has implemented an expanded electrical safety inspection program. The expanded program has commenced in high pedestrian zones including Town Centres and Group Centres.

Reporting lighting faults

Any information you can provide about a fault or outage can help us fix the problem sooner. If you see a fault please call Access Canberra on 13 22 81 and avoid unnecessary contact. Alternatively, streetlight repairs can be reported via the Fix My Street online service accessible through

Canberrans are reminded that like the electrical devices in your home such as the toaster or kettle, streetlights and other public electric assets can become a hazard when faulty. TCCS is committed to providing safe and reliable public assets and the community’s help in identifying faults will allow us to take appropriate action sooner.

Energy Performance Contract

TCCS has entered into an Energy Performance Contract for the operation, maintenance and upgrade of the streetlight network over a seven year period with Electrix Pty Ltd. A significant proportion of Canberra’s streetlight network will be upgraded to LED, significantly increasing electrical safety and improving energy efficiency.

You can contact Access Canberra on 13 22 81 or via the feedback link on the Access Canberra website.

Current streetlight defects

Streetlight defects are identified through a number of activities such as night patrol inspections, by the public and by Roads ACT Officers and contractors. Once TCCS receives a request the required works are programmed by the streetlight repair contractor. In certain circumstances, timeframes can be longer due to the complexity of repairs required.

As part of the Streetlight Energy Performance Contract (EPC), Electrix Pty Ltd have identified a number of streetlights that will be replaced with energy efficient lights and produce an energy saving. The EPC replacement program will replace a significant proportion of streetlights which will include main road lights.

A targeted maintenance program on problem light fittings is currently being undertaken. Areas such as Banks, Bonython, Conder, Isabella Plains, Isaacs, Monash, Narrabundah, Ngunnawal, Nicholls, O'Malley, Palmerston, Phillip, Richardson and Theodore have previously been installed with less reliable and efficient light fittings. These will be replaced with longer design life lights. The program is expected to be finished by end of August 2018.