Wholesale services


The Nursery provides a number of services for government, commercial and private customers in Canberra and surrounding areas.

New customer information (PDF 224.0 KB) / Word version (DOC 860.5 KB)

Wholesale

Business hours

Normal trading hours

7:30am to 4:00pm Monday to Friday. Closed on weekends and public holidays.

General

  1. The Nursery supplies to landscape/construction, government departments, educational facilities, horticulture trade, primary producers, wholesale and retail nurseries only.
  2. Wholesale customers must be registered with the Nursery as a bona fide landscape, horticultural or allied business with a current ABN/ACN.
  3. A minimum order value of $50.00 ex GST for orders for COD customers and a minimum order value of $250.00 ex GST, is required for all orders placed on account.
  4. All orders will be invoiced in full, at time of collection or 30 days from the time of order, whichever occurs first.
  5. Holding charges are free for the first 30 days past agreed delivery/pickup date. Beyond 30 days, a holding fee of 10% of total invoice, per month or part thereof will be charged to the customer. Any order cancellation or variation must be in writing.

Services offered

  1. The Nursery will make every effort to supply, substitute, then source plants where practical.
  2. Plants sourced on behalf of the customer will be priced accordingly to reflect additional costs incurred. While the Nursery will make every effort to secure the required plants, no guarantee is made that plants quoted will be available at time of order placement.
  3. Yarralumla Nursery reserves the right to charge the Customer in full for stock sourced on their behalf, based on customer acceptance of the quoted price.
  4. Written quotation service available. Quotation is subject to availability of plants at time of placement of order.
  5. Prices quoted are valid for 30 days.

Contract growing and forward orders

  1. Contract growing service is available.
  2. A 25% non-refundable deposit is required on placement of forward orders; the balance is required on collection.
  3. If an order is cancelled or reduced prior to agreed delivery date the Nursery will endeavour to on-sell the stock; however, reserves the right to invoice the customer for the full value of cancelled order. If the purchaser chooses not to collect the invoiced plants the nursery reserves the right to on sell or dispose of them.
  4. Minimum quantities apply for forward orders.

Payment and credit

  1. Payment is to be made by direct deposit or credit card (MasterCard, VISA and American Express). Please note that American Express cards attract a 3% surcharge.
  2. 30 days credit from date of invoice will be available to approved credit customers after 6 months of trading.
  3. Overdue accounts from 31 days + will be placed on hold. Any account falling within the 31 to 90 days will have a late payment fee of 1.5% of the overdue amount per month billed until the account is cleared.
  4. Overdue accounts in 90+ days will be placed in the hands of debt collectors, and all 30 day credit terms will be removed. A late payment fee of 1.5% of the overdue amount per month will be billed until the account is cleared.

Quality guarantee

  1. Plants are guaranteed to be healthy and true to type at time of delivery or pick up.
  2. Claims for damaged stock or shortages will not be recognised unless they are received within 24 hours of receipt of goods.
  3. In the event that plants supplied are not in accordance with label or description, or for another reason do not meet customer requirements our liability is limited to, at our discretion, either refund of purchase price or replacement with new plants when available.
  4. No warranty is offered as to performance of plants once they have been planted.
  5. Quality of stock cannot be guaranteed beyond the expected delivery date.

Fees and charges

  1. A specialist propagation fee may be charged to cover complex propagation orders or in-field collection of propagation material and will be quoted at time of ordering. Minimum charge of $85 (GST exclusive); orders over $1000.00 (GST exclusive) will be a charged at 10% of the total value of invoice/quote.
  2. Cancellation of stock orders that have been picked and are ready for pick up or delivery will incur a cancellation and restocking fee of 20% of the GST exclusive invoice value.

Privacy statement

Transport Canberra and City Services adheres to the ACT Information Privacy Act 2014. As a general rule the personal information that is provided to us is not passed on to other organisations or third parties without your written consent. However, your information may be provided to the ACT Civil and Administrative Tribunal or another court or tribunal if required by law. For more information view our privacy policy.

Contact details for Yarralumla Nursery

Opening hours: Monday to Friday: 7.30 am to 4.00 pm (closed Saturday, Sunday and public holidays)

Address: 9 Elm Avenue, Yarralumla ACT 2600.  Phone: 02 6207 2447.  Email: yarr.nursery@act.gov.au

We acknowledge the Ngunnawal people as traditional custodians of the ACT and recognise any other people or families with connection to the lands of the ACT and region. We acknowledge and respect their continuing culture and the contribution they make to the life of this city and this region.

To see how we are building stronger relationships with the Traditional Custodians of the ACT view the Reconciliation Action Plan.