In a life threatening emergency dial Triple Zero (000)

In a life threatening emergency dial Triple Zero (000)
ACT Public Hospitals

Canberra Hospital

5124 0000

Calvary Hospital

6201 6111

Mental Health

Call Mental Health Triage on

1800 629 354

(free call except from mobiles or public phones) or

6205 1065

Poisons Hotline

For a poison emergency in Australia call


Drug and Alcohol Help Line

The Drug and Alcohol Help Line is available 24-hours, 7 days a week on

5124 9977

Health Protection Service

For after hours urgent public health matters including environmental health, radiation safety, food poisoning and communicable disease management phone:

(02) 6205 1700


24 hour health advice

1800 022 222

ACT State Emergency Service

Emergency help
during flood or storms

132 500

Information on the stormwater network, sump conversions, stormwater ties and construction in the vicinity of stormwater easements.

Stormwater network

Roads ACT is responsible for managing, monitoring and maintaining the physical condition of the municipal stormwater network, for setting standards for the construction of new stormwater assets and for ensuring the safe and effective functioning of the stormwater network as a whole. For more information, please visit Stormwater Network.

For private contractors applying for reimbursement of works occurring within ACT Government infrastructure, please refer to the stormwater tie blockages and damage reimbursement process (PDF 838KB), Word version (DOC 656KB)

For homeowners/leaseholders

Your responsibilities

It is up to you to ensure that your property is safe from springs and runoff.

Each landowner is responsible for ensuring that their home and property is landscaped and designed to avoid property damage from springs and runoff.

Please ensure that your gutters and down pipes are clear and without leaks. If tree branches overhang your house, you will need to clear your gutters regularly. During a moderate rainfall event it is a good idea to head out side and check to see that your down pipes and gutters are functioning as they should.

Responsibility for blockages in stormwater flow on your property

You are responsible for blockages in the stormwater drainage on your property. If you live in a newer suburb you are probably connected to the Municipal stormwater network at a tie point. It is important to note that the property owner is responsible for stormwater blockages up stream of the tie and that Roads ACT is responsible for blockages below the tie point.

If you are experiencing a blockage in the lease stormwater drainage you will need to contact a plumber to investigate and fix the problem. If the plumber finds that the blockage is outside your property, the plumber must expose the tie point and contact Access Canberra on 13 22 81 to request Roads ACT to arrange an inspection of the tie point to determine where the blockage is located. If the blockage is the responsibility of Roads ACT you will be reimbursed for the expense of having the tie exposed. Please also contact Roads ACT through Access Canberra for more information about tie chokes and reimbursement strategy.

Stormwater ties

If you need to know the location of your stormwater tie you will need to visit the Environment, Planning and Sustainable Development (EPSDD) website.

A stormwater tie is the connection of the public stormwater services to individual properties. The stormwater tie can be connected via pipe to a stormwater main, or to the kerb of a street. In either case, the property boundary creates the distinction between the property on private land and the property of the ACT Government.

The ACT Government does not automatically accept responsibility for damage or blockages until the circumstances have been thoroughly investigated. Responsibility can often lie solely with the private land lease holder.

Recommended process for leaseholders and plumbers/drainers to note

When a blockage occurs, the leaseholder should call a private licensed plumber/drainer to investigate the issue.

The plumber/drainer clears from the top end of the private lease drainage and proceeds to go downstream until the blockage is cleared, or a major obstruction or blockage is encountered on ACT Government land.

The process below outlines a fair process to resolve stormwater tie blockages and damage occurring within ACT Government infrastructure; in particular reimbursement of private contractors involved in the works. The result is a reasonable price for the works completed by a private contractor, having ensured a satisfactory and safe outcome was achieved.

The plumber/drainer should contact Access Canberra if it is established that:

  1. the blockage is in the public stormwater main, or
  2. the blockage is within ACT Government land

An inspection must be arranged with a Roads ACT representative to investigate the blockage or damage at the tie point, to verify the claim. Disregarding this direction may jeopardise any reimbursement.

Roads ACT will arrange an on-site meeting with the plumber/drainer to investigate the issue. If Roads ACT accept responsibility for the works, they will arrange an appropriate government contractor to complete the works.

The plumber/drainer will submit their invoice directly to Roads ACT for reimbursement consideration.

See flow chart below for the process.