In a life threatening emergency dial Triple Zero (000)

In a life threatening emergency dial Triple Zero (000)
ACT Public Hospitals

Canberra Hospital

5124 0000

Calvary Hospital

6201 6111

Mental Health

Call Mental Health Triage on

1800 629 354

(free call except from mobiles or public phones) or

6205 1065

Poisons Hotline

For a poison emergency in Australia call


Drug and Alcohol Help Line

The Drug and Alcohol Help Line is available 24-hours, 7 days a week on

5124 9977

Health Protection Service

For after hours urgent public health matters including environmental health, radiation safety, food poisoning and communicable disease management phone:

(02) 6205 1700


24 hour health advice

1800 022 222

ACT State Emergency Service

Emergency help
during flood or storms

132 500

Asset assessment

The following diagram shows the process of assessment undertaken by Transport Canberra and City Services (TCCS) and other ACT Government agencies for constructed assets and infrastructure prior to being handed over to TCCS for ongoing management and maintenance.

A text description of the process is below the diagram. An enlarged version of the Development Review and Coordination Process is also available PDF (80KB) or Word (50KB).

asset acceptance process flowchartApplicant requests a Pre Application meeting with Environment, Planning and Sustainable Development Directorate (EPSDD)Development ApplicationEstate Development PlanApplicant may request a meeting with Development Review and Coordingation (DRC) to discuss any potential issuesApplicant prepares design and lodges Design Acceptance submissionDRC assesses the design and issues Letter of Design ReviewOnce the construction and been complete applicant prepares Operational Acceptance submissionDRC assess the submission and issues a Certificate of Operational AcceptanceAfter receiving Operational Acceptance, Soft Landscape Consolitation Commencement Sumbission can be lodged by the applicantDRC assesses the submission and issues certificate of Consolidation CommencementAfter 13 weeks of consolidation of soft landscape works, Sof Landscape Handover submission can be lodged by the applicantDRC assesses the submission and issues Soft Landscape Consolidation CommencementAfter successful completion of defects/liability period, applicants to apply for Final Acceptance SubmissionDRC assesses the submission and issues Final Acceptance Certificate

Land / Estate Development

Before assets are created, the development proponent must request a meeting with the Environment, Planning and Sustainable Development Directorate (EPSDD) to prepare and lodge a Development Application or Estate Development Plan .

Design Assessment

After the application is approved by EPSDD, the proponent prepares and lodges a Design Acceptance submission (DAS) with TCCS Development Coordination (DC). If  TCCS DC assesses that the DAS is compliant, it will issue a Letter of Design  Review.

Operational Acceptance

Once construction of the development is completed, the proponent prepares and lodges an Operational Acceptance submission for TCCS DC to assess against the original DAS and will issue a Certificate of Operational Acceptance (COA).

Asset Acceptance

After the issue of a COA the proponent can lodge a Soft Landscape Consolidation Commencement submission. Once approved and after a Certificate of Consolidation Commencement is issued by TCCS DC, a 13-week consolidation period will commence for soft landscape assets. At the end of this 13 week period, the proponent can submit their Soft Landscape Handover submission to TCCS DC. Once approved, a Soft Landscape Handover Certificate is issued to the proponent.

The COA also starts the 52 week defects liability period where the proponent is responsible for making good defects in the civil and hard landscape assets created by the development. After the successful completion of the 52 week defects liability period, the proponent applies to TCCS DC for a Final Acceptance submission. Once approved, a Final Acceptance Certificate is issued and TCCS will accept the assets created by the development for ongoing maintenance.