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Eligible ACT residents who live in a property that is a single-unit dwelling where no one is physically able to take their bin(s) to the kerbside for collection due to chronic illness, frail age or disability can apply for bin assistance.
Who is eligible?
ACT residents who live in a single unit dwelling where no one is physically able to take their bin(s) to the kerbside for collection due to chronic illness, frail age or disability can apply for assistance. If an able-bodied person lives at the premises, you will not be eligible for this service. ACT NoWaste may require medical or other information to support your application and reserves the right to withdraw or refuse assistance.
If you live in a multi-unit development, including an apartment building or townhouse, talk with your Strata Manager, Executive Committee or Body Corporate about how they can support you to take your bins out.
How it works
On the scheduled collection day the collection contractor will retrieve the bin from the designated area, empty it, and return the bin to the designated area. This is a free service for eligible people.
Wheeled bin assistance can be requested for a specific period or indefinitely. ACT NoWaste will review all assistance requests as required.
To ensure the best possible service, please ensure:
the bins are easily accessible and
are not located behind gates, inside a garage etc.
there are no obvious safety hazards
the bins are not overloaded
pets are restrained.
If you have difficulties wheeling your bin out to the kerb, you may be able to access a free assistance service. Complete the wheeled bin assistance form if you require assistance with placing your landfill, recycling and/or garden organics (lime green-lidded bin) on the kerb on your scheduled bin collection day.
How to apply
If you meet the eligibility criteria of living in a single-unit dwelling and have difficulties wheeling your bin out to the kerb, you may be able to access a free assistance service. Complete the wheeled bin assistance form if you require assistance with placing your landfill, recycling and/or garden organics (lime green-lidded bin) on the kerb on your scheduled bin collection day.
Support
If you would prefer to lodge a bin assistance request over the phone, or if you require assistance using this form, please contact Access Canberra on 13 22 81. A quick reference guide (PDF) is also available to help you complete this form.
For details on the personal information collected by ACT NoWaste, please refer to our privacy policy.
