New household waste collection service provider

From Monday 28 April 2025, JJ’s Waste and Recycling will start as the new service provider for the collection of all household bins in the ACT.

Under the new contract, JJ’s Waste and Recycling will be responsible for delivering the following services:

• collection of landfill (red or dark green lid) and recycling (yellow lid) bins
• collection of green waste (light green lid)
• food organics and garden organics (FOGO) bins (light green lid) in existing suburbs
• supply and repair of household bins
• collection of pre-booked bulky waste items.

As part of the new arrangements there will only be one change to the household waste collection calendar. This change will be for the residents of the suburb of Charnwood who will move to single collection day of Wednesday for all bins from 28 April 2025.

The scheduled collection day for all other suburb collections will remain the same.

Important things for ACT households to note include that:

• bin collections may occur at a different time of the day than usual, so please put your bins on the kerb by 7 am
• there is a possibility of temporary service disruptions in the lead up to 28 April and when the new contractor starts, so please leave your bin/s on the kerb until emptied
• missed bin collections can be reported using the phone numbers provided on the bin collection page. Please try to report this within 24 hours of the missed collection, so your bins can be scheduled for collection as soon as possible.

Information about what to do if your bins are missed can be found on the bin collection page.