Surrender your dog


Many dogs are surrendered each year to Domestic Animal Services and other shelters in the ACT region due a range of reasons including:

  • financial stress
  • behavioural issues
  • aging owners
  • changed circumstances.

If you are no longer able to care for your dog, there are a wide range of services available to you. Considering alternatives to surrender will not only help relieve stress on shelters, but it can also help you rehome your dog sooner.

Dog and ranger

Available support

Rehoming support

There are a range of rehoming groups in the ACT and region which can help you to find a suitable home for your dog. These include:

Financial support

If you are experiencing financial hardship, there is support available to help reduce the financial stress of pet ownership. Supports include:

  • ACT Pet Crisis provide financial help for urgent vet care.
  • Care Finance offer interest free loans to help you pay for upfront costs.
  • Good Shepard offer interest free loans to help you pay for upfront costs.
  • Pets in the Park offer health care checks, vaccinations, flea treatment and worming treatment for owners experiencing homelessness.

Some community pantries also stock pet food for pet owners in need. The surrender fee may also be reduced or waived due to financial hardship.

Behavioural support

Behavioural issues include a range of problems from trouble walking your dog due to pulling or excessive barking through to aggressive behaviour. Managing a dog’s behaviour can be overwhelming and can impact your ability to suitably care for your dog.

Boredom busters

A common underlying reason for behavioural issues in dogs may be boredom.

Tips for reducing boredom include:

  • regular exercise, including sensory walks which give dogs time to stop, sniff and explore their surroundings – this type of activity stimulates their brain and can help settle them
  • routine playtime with the family which strengthens their bond with you and toys which keep them entertained when you are not home
  • enrichment activities to keep your dog engaged such as food puzzles that take time for your dog to solve which engages their brain and keeps them occupied
  • socialisation, including taking your dog on outings and gradually introducing them to other people and dogs in a controlled environment.

Physical exercise is important, but so is mental enrichment. Allowing your dog time to sniff and investigate their surroundings can be just as stimulating as traditional exercise.

Training support

Supports such as dog training and playgroups can also help address behavioural issues in dogs and make it easier for you to continue to care for or rehome your dog.

There are several providers around Canberra who offer dog training, day care, and socialisation services.

Asking a prospective trainer a few key questions when choosing a provider ensures their approach aligns with your goals:

  • What methods do they use to reinforce behaviour? Domestic Animal Services recommends looking for trainers who use positive reinforcement techniques.
  • Do they have experience working with dogs who have similar behavioural needs?
  • Can they share examples of training plans and outcomes for dogs with similar objectives?

Every dog is different, so finding the right fit is important. For more complex behavioural concerns, or if you notice sudden changes in your dog’s behaviour, it may be helpful to seek advice from a veterinary behaviourist. These professionals can help identify whether behavioural changes may be linked to underlying medical issues, or if medication is recommended to make training more effective.

Some training providers Domestic Animal Services has worked with include:

Support for aging owners

Animals are wonderful companions for owners of all ages. There are many options for older people to keep their pet with them when moving into aged accommodation as well as supports to help care for and rehome their dog if necessary. These include:

  • Pets and Positive Ageing (PAPA) provide information about local services available for older pet owners and list many pet-friendly retirement villages and aged accommodation in Canberra and surrounding areas.
  • COTA ACT Seniors Card Directory has information on discounted pet care services.
  • Home Ever After is a program run by the RSPCA ACT. Pet owners can register a pet for free and the RSPCA ACT will care and rehome your pet if you are incapacitated or die.
  • Public Trustee and Guardian has information about how to put a pet in your will.
  • Furry Favours support owners to have companion animals.

Crisis support

Times of crisis can significantly impact your ability to care for your dog. If you're a pet owner experiencing domestic, family or sexual violence, there are dedicated services that can help. These include:

  • RSPCA ACT provide temporary accommodation for pets during a time of crisis.
  • RSPCA NSWoffer support for pet owners in NSW experiencing domestic and family violence including temporary foster accommodation, emergency pet boarding and financial assistance for veterinary treatment.
  • Paws & Recover provide emergency pet respite through a network of volunteers who share the care of pets during health crises and difficult times.
  • Furry Favours offer in-home care, transportation, and other support services for pets.
  • Ask Izzy is a web search resource for finding various support services including those for pets.
  • ACT Pet Crisis Support offer broader support services for pets in crisis situations.

Some community pantries also stock pet food for pet owners in need.

For more information on support services for people experiencing domestic, family and sexual violence, including crisis, counselling, legal and accommodation support, please see the Access Canberra page Get help now.

Process for surrendering your dog

If you are a dog owner and want to surrender your dog, please organise a time to drop off the dog to Domestic Animal Services by:

If the pound is full, you may be asked to wait a few days until a kennel becomes available. When you drop off your dog you must outline the dog’s history and pay a fee to surrender them.

Once surrendered, your dog will be:

While impounded, your dog will receive care, enrichment and exercise. Its welfare will be monitored daily by experienced staff, volunteers, and a veterinarian.

There are a range of reasons a dog may not be suitable for rehoming including behaviour, animal welfare concerns and health and wellbeing.

If a dog is not able to be rehomed due to aggressive behaviour, animal welfare or health concerns it may be recommended for euthanasia.

For more information call 13 22 81 or email animalcontrol@act.gov.au.