Missed collection



The  missed collection form is used to request the collection of a missed household waste collection.

The form should only be used when the residential bin was presented at the kerbside by 7 am on the collection day but the collection did not take place.

Use this form if the following bin collection missed their routine service:

The claim must be submitted within three calendar days of the collection date. The claim will be investigated and if found valid the bin will be serviced within 2 working days from the approval of this form. The request may be denied if the bin was not presented correctly by 7 am on the collection date.

Use the bin collection calendar to keep track of your collection days.

Important: Bins which require collection must be left on the kerb from completion of this form until collected or you are contacted about your request.

Support

If you require assistance using this form, please contact Access Canberra on 13 22 81. A quick reference guide (PDF 248.2 KB) is also available to help you complete this form.

For details on the personal information collected by ACT NoWaste, please refer to the City Services Privacy Policy.

Acknowledgement of Country

We acknowledge the Ngunnawal people as traditional custodians of the ACT and recognise any other people or families with connection to the lands of the ACT and region. We acknowledge and respect their continuing culture and the contribution they make to the life of this city and this region.

To see how we are building stronger relationships with the Traditional Custodians of the ACT view the Reconciliation Action Plan.