Forms for residential bins
The following forms are for residents who present their own bins for collection:
- Report missed bin collection
- Report missing bin
- Report abandoned bin
- Request bin repair or maintenance
- Request assistance putting out and bringing in bins
- Request additional or upgraded bin
- Request downgrade or removal of bin
- Request new wheelie bin for a new house
- Request new green garden waste wheelie bin
- Book bulky waste collection
- Check the status of your service request
- Purchase additional FOGO kitchen caddy and compostable liners (residents in FOGO pilot only)
Forms for multi-unit developments
The following forms are for multi-unit developments with shared waste enclosures:
- Request a waste collection service for a newly built multi-unit development.
- Request a new green waste wheelie bin for a multi-unit development
- Request the repair or replacement of a damaged ACT Government serviced residential bin/hopper for a multi-unit development.
- Request additional (or fewer) waste collection services for a multi-unit development which use a shared waste enclosure.
- Book a bulky waste collection for a multi-unit development resident in a shared waste entitlement property.
- Report missing bin
Forms for businesses and organisations
Commercial waste credit account terms and application form
- Commercial waste credit policy form (PDF 497.3 KB). For account enquiries phone 13 22 81.
Account application vehicles authorisation form
Add or remove vehicles authorised to use a credit account using the Account application vehicles authorisation form (PDF 138.2 KB). This form must be lodged with ACT NoWaste at least two business days prior to new vehicles accessing the account.
Charitable organisations landfill fee exemption
The following documents must be completed and emailed to CED.NoWasteAccounts@act.gov.au
Note: applications for charitable organisation landfill fee exemptions are reviewed on an annual basis. Fee exemption applications must be submitted by 30 May each year. If the application form is not received by this deadline your application will not be processed.
Until your application is reviewed, your organisation may utilise the Territory’s waste management sites as per normal. We accept EFTPOS or credit card (Visa and Mastercard).
No mid-cycle applications will be accepted, and ACT NoWaste will only process one exemption annually. Approved exemptions for registered charities will commence on 1 July and end on 30 June of the following year. A breach of conditions may lead to the termination of a fee exemption.
Soil disposal
Pay accounts
Waste compliance
Fees and charges
Waste charges in the ACT are designed to encourage greater use of recycling services by moving to a user-pays system that recognises the true costs of waste disposal.
Some materials will incur a fee and some are free of charge to drop off. Please refer to the waste and recycling fees brochure (PDF 281KB) or the fee and charges page for all waste disposal charges.
Enquiries
Email: CED.NoWasteAccounts@act.gov.au
Phone: Access Canberra - 13 22 81.