Multi-unit developments

Bulky waste collection

Visit the bulky waste collection for multi-unit developments page for detailed information on how to arrange a bulky waste collection service for a building you manage.

Bin repair or replacement

Request the repair or replacement of a damaged ACT Government serviced residential bin/hopper for a multi-unit developments. Use the bin repair or replacement form for:

• cracked, melted or broken body
• damaged wheelie bin handle/s
• damaged or missing wheel(s), axle(s) or wheel brake
• damaged or missing lid or hopper lid insert.

Please note the ACT Government does not repair or replace bins owned by the strata or owners corporation.

See the bin repair or replacement quick reference guide (PDF 360.3 KB) for help completing the form.

Report missing bin

The bin repair or replacement form is used to:

• report a stolen or missing residential general waste, recycling or green garden waste bin currently serviced by the ACT Government
• if your bin is missing or has been stolen, a replacement bin will be provided free of charge.

The replacement bin will be delivered within 5 days of the successful lodgement of this form.

See the missing bin quick reference guide (215.7 KB) for help completing the form.

Modify existing collection services

Request additional (or less) waste collection services for a multi-unit development which uses a shared waste enclosure.

Use the modify existing waste collection services form for:

• additional (or less) bins/hoppers
• additional (or less) collection services.

Estimate residential waste and recycling allocations with the allocation calculator.

Visit the fees and charges webpage for all waste disposal services.

See the additional/less bins quick reference guide (215.7 KB) for help completing the form.

Request green garden waste services

Green garden waste bin allocations vary according to complex size (fees apply). Smaller complexes may not be eligible for this service.

To request a green garden waste service, or to find out if your complex is eligible, please call 6205 9521 or email the team at TCCS.NOWasteMuds@act.gov.au

Request waste collection services for newly built multi-unit developments

The developer, owners corporation or managing strata of the new multi-unit development must submit an initial request to receive waste collection services. Use the waste collection service request form to request:

• waste collection services for general waste and recycling bins/hoppers
• green garden waste bins (fees apply and allocations vary according to property size, with some complexes including smaller multi-unit developments being ineligible).

Estimate residential waste and recycling allocations with the allocation calculator.

Visit the fees and charges webpage for all waste disposal services.

Until waste and recycling services are approved and provided through ACT NoWaste the developer, executive committee or managing strata of a new multi-unit development must seek commercial arrangements for their residents and are liable for all commercial costs incurred.

See the waste collection service quick reference guide (PDF ) for help completing the form.

Waste signage and brochures

Free signage, posters, brochures and other waste and recycling resources are available for complexes with shared waste. View the available designs on the MUD educational material page.

Order MUD resources online and collect from the JJ’s Waste & Recycling office in Hume.

If you would like translated brochures for culturally and linguistically diverse (CALD) communities, please contact our team no.waste@act.gov.au.

Education and information sessions

Information sessions can be organised for different multi-unit development stakeholders such as strata managers, building managers, property managers, owners corporations, executive committees, cleaners, residents and other relevant stakeholders.

To arrange a recycling and waste information session for your team, please email the education team at no.waste@act.gov.au.

Managing a building in the FOGO pilot

If you manage a building in the food organics and garden organics (FOGO) pilot, contact us by email for help with:

• modifying the number of FOGO bins
• changing strata management contact details
• requesting support with the service.

Information for developers and builders of multi-unit developments

Best practice waste management principles, requirements, reports and studies:

• Development control code for best practice waste management consultation in the ACT 2019 (PDF 4.4 MB)
• Estimate residential waste and recycling allocations with the Allocation Calculator
• Green garden bins in new development design
• Understanding drivers of recycling behaviour in ACT multi-unit dwellings (2019)
• Providing friendly feedback on recycling contamination (2020)

Are you a resident in an apartment, townhouse or villa?

For more information about what items go in your bins, please visit the A-Z guide to recycling and waste.

If you need help managing waste in your development, please contact your strata manager, building manager, real estate agent or executive committee.

Fees and charges

Fees and charges for waste disposal and collections

• Fees and changes for all waste disposal and additional waste collections
• Download the waste and recycling fees (PDF 238.7 KB).