In a life threatening emergency dial Triple Zero (000)

In a life threatening emergency dial Triple Zero (000)
ACT Public Hospitals

Canberra Hospital

5124 0000

Calvary Hospital

6201 6111

Mental Health

Call Mental Health Triage on

1800 629 354

(free call except from mobiles or public phones) or

6205 1065

Poisons Hotline

For a poison emergency in Australia call


Drug and Alcohol Help Line

The Drug and Alcohol Help Line is available 24-hours, 7 days a week on

5124 9977

Health Protection Service

For after hours urgent public health matters including environmental health, radiation safety, food poisoning and communicable disease management phone:

(02) 6205 1700


24 hour health advice

1800 022 222

ACT State Emergency Service

Emergency help
during flood or storms

132 500

Waste transporters and facilities

Under the Waste Management and Resource Recovery Act 2016:

Operating a waste facility or transporting waste without a licence or registration can result in significant penalties.

Waste Management in the ACT

Management of waste in the ACT falls under the Waste Management and Resource Recovery Act 2016 (the Waste Act).

The aim of the Waste Act is to maximise recycling and reuse and minimise waste to landfill. It also aims to encourage investment, innovation and best practice in the ACT waste industry.

What is waste?

Generally, any substance that is unwanted, abandoned or thrown away is considered to be waste Exact definitions can be found under the Waste Act.

Am I a waste management business?

If you provide a service relating to the handling of waste, including the transport or storage of waste, which is not generated by your business, it is likely that you will need a licence or registration, depending on the nature of what you do.

Businesses in the ACT that provide services such as storing, recycling or recovering waste are considered a waste facility and require a licence to lawfully operate.

Businesses that provide services relating to transporting waste from commercial or residential properties similarly require a registration.

Businesses that provide other services in addition to waste handling are still required to be licenced or registered in the ACT. If you are unsure if you are a waste management business, please contact the Waste Regulation Team for advice.

How much does it cost?

As at July 2020:


Licensed facilities and registered transporters are required to report their waste activities to the ACT Government on a quarterly basis. The ACT Government is committed to a better community approach to waste and recycling. By working closely with the waste sector, we are aiming to divert 90% of all waste away from landfill. To do that, we need to know in detail how waste is being managed in the ACT. By understanding the types and volumes of waste generated in the ACT, we can better develop strategies and incentives for best practice in waste management.

Waste facilities currently report quarterly data via the Waste Activity Management System.

Waste transporters are scheduled to commence recording data in late 2020. The reporting system will consist of three options for businesses to input their data: an app for mobile devices to enable transporters to report their waste data; direct entry of waste activity into an online portal, or uploading a file from an existing collection system. Registered transporters will receive further guidance on reporting requirements prior to the commencement date. Registered transporters are not required to report their waste activity data until the new system is online.

Want to find out more?

Contact the Waste Regulation Team

02 6207 7845