In a life threatening emergency dial Triple Zero (000)

In a life threatening emergency dial Triple Zero (000)
ACT Public Hospitals

Canberra Hospital

5124 0000

Calvary Hospital

6201 6111

Mental Health

Call Mental Health Triage on

1800 629 354

(free call except from mobiles or public phones) or

6205 1065

Poisons Hotline

For a poison emergency in Australia call


Drug and Alcohol Help Line

The Drug and Alcohol Help Line is available 24-hours, 7 days a week on

5124 9977

Health Protection Service

For after hours urgent public health matters including environmental health, radiation safety, food poisoning and communicable disease management phone:

(02) 6205 1700


24 hour health advice

1800 022 222

ACT State Emergency Service

Emergency help
during flood or storms

132 500

Forms and fees

Disruptions to household waste and recycling collection services on Monday 2 November 2020

Residential bins

The following forms are for residents who present their own bins for collection:

The following forms are for multi-unit developments (MUD) with shared waste enclosures:

Forms for businesses and organisations

Commercial waste credit account terms and application form

Credit account vehicles registration update form

Update the list of vehicles authorised to use a credit account using the Account Vehicles update form (PDF 110KB) (Word 59KB. See fees and charges below.

Charitable organisations landfill fee waiver

Soil disposal forms

For soil disposal forms, please email

Pay accounts

Waste compliance

Educational tour

Want to book an educational tour? See the Recycling Discovery Hub Booking Form.

Fees and charges

Waste charges in the ACT are designed to encourage greater use of recycling services by moving to a user-pays system that recognises the true costs of waste disposal.

Some materials will incur a fee and some are free of charge to drop off, see our charges flyer (PDF 147KB) for more details.

Please refer to the Transport Canberra and City Services Fees and Charges for all waste disposal charges. ACT Government fees and charges are updated on 1 July each year.

Mr Fluffy

The ACT Government will waive the disposal fees for ‘Mr Fluffy’ houses. The waiver only covers the disposal fees, it does not cover demolition costs or cartage costs to the West Belconnen Resource Management Centre. West Belconnen Resource Management Centre is currently the only facility receiving the ‘Mr Fluffy’ houses.


Phone: Access Canberra - 13 22 81.