In a life threatening emergency dial Triple Zero (000)

In a life threatening emergency dial Triple Zero (000)
ACT Public Hospitals

Canberra Hospital

5124 0000


Calvary Hospital

6201 6111

Mental Health

Call Mental Health Triage on

1800 629 354

(free call except from mobiles or public phones) or

6205 1065

Poisons Hotline

For a poison emergency in Australia call

131126

Drug and Alcohol Help Line

The Drug and Alcohol Help Line is available 24-hours, 7 days a week on

5124 9977

Health Protection Service

For after hours urgent public health matters including environmental health, radiation safety, food poisoning and communicable disease management phone:

(02) 6205 1700

healthdirect

24 hour health advice

1800 022 222

ACT State Emergency Service

Emergency help
during flood or storms

132 500

Wheelie bin collections



Each rate-paying household receives a:

Hoppers are often provided in place of bins in multi-unit developments.
SUEZ (formerly SITA) is the contractor who empties wheelie bins on behalf of the ACT Government.

When to put your bins out

Rubbish bins are collected weekly and recycling bins are collected fortnightly. Keep track using:

How to put your bins out

To ensure your rubbish and recycling is collected :

Make sure bins aren’t overfilled and the lids can close to avoid littering.

Bin assistance

ACT residents who live in a property where no one is physically able to take their bin(s) to the kerbside for collection due to chronic illness, frail age or disability can apply for bin assistance.

On the scheduled collection day the Collection Contractor will retrieve the bin from the designated area, empty it, and return the bin to the designated area. This is a free service for eligible people.

Who is eligible?

ACT residents who live in a property where no one is physically able to take their bin(s) to the kerbside for collection due to chronic illness, frail age or disability can apply for assistance. If an able-bodied person lives at the premises you will not be eligible for this service.

ACT NoWaste may require medical or other information to support your application and reserves the right to withdraw or refuse assistance.

How do I apply?

To apply for bin assistance complete the Bin Assistance Application or contact Access Canberra on 13 22 81.

You can also notify the ACT Government of a change of address online.

Collection problems

If your rubbish or recycling bin hasn’t been emptied despite putting it out by 7 am on collection day, contact SUEZ on 6260 1547 within 24 hours.

If your green waste bin hasn’t been emptied despite putting it out by 7 am on collection day, contact JJ Richards on 6270 5070.

Leave your bin on the kerbside until serviced.

Check Suburb information for current information on collection days.

If you live in a multi-unit development, contact your strata manager or body corporate.

New, repair or replace bins

New bins or repairs

If your wheelie bin is broken, stolen or you're moving to a brand new house, you can request a bin repair or replacement or a new/extra bin or hopper.

Body corporates or managing agents should allow two to three weeks for the delivery of new hoppers.

Remember, you can also drop off your waste, recycling, green waste or building waste.

Replacement program

Older bins across the ACT are progressively being replaced. The new domestic waste bins have the same 140 litre capacity but are more compact, so less likely to tip over. They also have a red lid.

Old bins and parts are reused or recycled where possible.

How to maintain your bins

It's up to you (or your body corporate) to keep bins clean. Occasionally rinse out bins (ensuring rubbish does not flow into gutters and stormwater drains), or use a bin cleaning service.

All supplied wheelie bins remain the property of the ACT Government and should not be painted or permanently marked.

If you are moving house, the wheelie bins remain at the address in which they were originally allocated. If your rubbish or recycling bin is damaged, complete the Bin Repairs and Replacements Request form or contact Access Canberra on 13 22 81.

What to put in your wheelie bins

Find out what items you can dispose of in your wheelie bins.