In a life threatening emergency dial Triple Zero (000)

In a life threatening emergency dial Triple Zero (000)
ACT Public Hospitals

Canberra Hospital

5124 0000


Calvary Hospital

6201 6111

Mental Health

Call Mental Health Triage on

1800 629 354

(free call except from mobiles or public phones) or

6205 1065

Poisons Hotline

For a poison emergency in Australia call

131126

Drug and Alcohol Help Line

The Drug and Alcohol Help Line is available 24-hours, 7 days a week on

5124 9977

Health Protection Service

For after hours urgent public health matters including environmental health, radiation safety, food poisoning and communicable disease management phone:

(02) 6205 1700

healthdirect

24 hour health advice

1800 022 222

ACT State Emergency Service

Emergency help
during flood or storms

132 500

Wheelie bin collections



Each rate-paying household receives a:

Hoppers are often provided in place of bins in multi-unit developments.
SUEZ is the contractor who empties wheelie bins on behalf of the ACT Government.

When to put your bins out

Rubbish bins are collected weekly and recycling and green bins are collected on alternate fortnights. Keep track using:

What to put in your wheelie bins

Find out what items you can dispose of in your wheelie bins or search the Recyclopaedia for the correct disposal of a specific item.

Bin assistance

ACT residents who live in a property where no one is physically able to take their bin(s) to the kerbside for collection due to chronic illness, frail age or disability can apply for bin assistance.

On the scheduled collection day the Collection Contractor will retrieve the bin from the designated area, empty it, and return the bin to the designated area. This is a free service for eligible people.

Who is eligible?

ACT residents who live in a property where no one is physically able to take their bin(s) to the kerbside for collection due to chronic illness, frail age or disability can apply for assistance. If an able-bodied person lives at the premises you will not be eligible for this service.

ACT NoWaste may require medical or other information to support your application and reserves the right to withdraw or refuse assistance.

How do I apply?

To apply for bin assistance complete the request bin assistance form or contact Access Canberra on 13 22 81.

You can also notify the ACT Government of a change of address online.

Collection problems

If your rubbish or recycling bin hasn’t been emptied despite putting it out by 5 am on collection day, contact SUEZ on 6260 1547 within 24 hours.

If your green waste bin hasn’t been emptied despite putting it out by 7 am on collection day, contact JJ Richards on 6270 5070.

Leave your bin on the kerbside until serviced.

Check suburb information for on collection days.

If you live in a multi-unit development, contact your strata manager or body corporate.

Bin requests and services

What would you like to do?

Request bin repair or maintenance | user guide (PDF 200KB) - to repair or replace a damaged residential garbage/recycling wheelie bin currently serviced by the ACT Government.

Report a missing bin | user guide (PDF 215KB) - to report a stolen or missing residential garbage, recycling or garden organics wheelie bin currently serviced by the ACT Government.

Request new bins | user guide (PDF 350KB) - for residents moving to a brand new or a rebuilt house.

Report an abandoned bin | user guide (PDF 220KB) - to report an abandoned ACT Government waste, recycling or garden organics wheelie bin or hopper within the Territory’s geographical boundaries.

Request an additional or upgraded bin | user guide (PDF 360KB) - to request an additional or upgraded red or yellow bin, or a 240-litre garden organics bin (green bin). Fees apply.

Request to downgrade or removal of bin service | user guide (PDF 426KB) - this form is used to request the downgrade or removal of an additional or upgraded red or yellow bin, or the removal of a garden organics (green bin) service. Fees may apply.

Book a bulky waste collection for:

Bin requests in multi-unit developments

Remember, you can also drop off your waste, recycling, green waste or building waste.

Replacement program

Older bins across the ACT are progressively being replaced. The new domestic waste bins have the same 140 litre capacity but are more compact, so less likely to tip over. They also have a red lid.

Old bins and parts are reused or recycled where possible.

How to maintain your bins

It's up to you (or your body corporate) to keep bins clean. Occasionally rinse out bins (ensuring rubbish does not flow into gutters and stormwater drains), or use a bin cleaning service.

All supplied wheelie bins remain the property of the ACT Government and should not be painted or permanently marked.

If you are moving house, the wheelie bins remain at the address in which they were originally allocated. If your rubbish or recycling bin is damaged, complete the request bin repair or maintenance or contact Access Canberra on 13 22 81.

What to put in your wheelie bins

Find out what items you can dispose of in your wheelie bins or search the Recyclopaedia for the correct disposal of a specific item.

How to put your bins out

To ensure your bins are collected :

  • Put your bins out the night before or by 5 am on collection days.
  • Put your bins on the kerbside with the front of the bin facing the road and the wheels at the back.
  • Leave a gap of at least 30 cm between bins so the truck's arms can pick up each bin.
  • Don’t put bins adjacent to trees, parked cars, poles or letterboxes (a minimum of one metre from any obstruction).
  • Ensure bin lids can completely close to avoid littering.
  • Remove your bins from the kerbside as soon as possible after they have been emptied.