In a life threatening emergency dial Triple Zero (000)

In a life threatening emergency dial Triple Zero (000)
ACT Public Hospitals

Canberra Hospital

5124 0000

Calvary Hospital

6201 6111

Mental Health

Call Mental Health Triage on

1800 629 354

(free call except from mobiles or public phones) or

6205 1065

Poisons Hotline

For a poison emergency in Australia call


Drug and Alcohol Help Line

The Drug and Alcohol Help Line is available 24-hours, 7 days a week on

5124 9977

Health Protection Service

For after hours urgent public health matters including environmental health, radiation safety, food poisoning and communicable disease management phone:

(02) 6205 1700


24 hour health advice

1800 022 222

ACT State Emergency Service

Emergency help
during flood or storms

132 500

Bulky waste collections

Disruptions to household waste and recycling collection services on Monday 2 November 2020

Bookings open for bulky waste collections

Bulky waste limit is 2 cubic metres

Bulky waste collections started in Gungahlin and Tuggeranong on 15 July 2020 for ALL households.

The existing service for concession card holders is still available in all ACT suburbs.

Book your FREE collection to save yourself a trip to the tip.

If you live in a multi-unit development with a shared waste enclosure, contact your body corporate or managing agent to make a booking and identify a suitable location for placement of the goods for collection.

Households receive a single collection per year of up to two cubic metres for items including damaged furniture and worn out household appliances.


  • Furniture and household appliances
  • Tools including garden equipment with batteries removed
  • Timber up to two metres in length
  • White goods and sinks
  • Building materials/products (see list of excluded rubble)
  • Metal products/scrap metal (including hot water systems)
  • Electrical equipment with batteries removed
  • Blankets, linen and manchester
  • Lighting
  • Automotive parts with fuel and batteries removed
  • Camping and outdoor equipment
  • Televisions and computers
  • Mattresses and ensembles ($25 fee per mattress and $25 fee per bed base/ensemble)

Furniture and recreational items can be collected through the service.

Timber less than two metres long and garden tools can be collected through the service

Electronics can be collected through the service

Not acceptable

Tyres, batteries and gas bottles will not be collected

For further information to prepare for your collection, view the frequently asked questions.

The service will be rolled out across the ACT as follows:

Residents can also visit the Recyclopaedia to find out how to correctly recycle or dispose of specific items.

Book now

* Please note that our booking forms are optimised for use with Google Chrome, Microsoft Edge, Safari and mobile devices using these applications, and that Internet Explorer is not supported. If you are having trouble using Internet Explorer, please use one of the browsers listed above.

If you have an enquiry about the bulky waste collection service please email us at

Bookings for residents with their own bins

Bookings for dwellings with a shared waste enclosure