For after hours urgent public health matters including environmental health, radiation safety, food poisoning and communicable disease management phone:
Single residential households can use the bulky waste booking form to book a collection up to 6 months in advance.
The form will check your eligibility, give you collection dates to choose from and ask what items you would like collected. Once your booking is confirmed, you’ll receive a reference number and confirmation email or text message.
Cancellation of bookings are to be made with a minimum 2 business days’ notice. Cancellations made without 2 business days’ notice will be considered as using the allocated booking for the financial year.
If you live in an apartment or townhouse with shared waste, you will need to contact your body corporate or building manager to make a booking on your behalf.
Prepare for a bulky waste collection
You must place your items near your property boundary and in an easily accessible spot. Items should not block footpaths, access to your mailbox or be placed on the verge.
Items left in garages, trailers, behind open or closed gates or fences or under structures such as carports or verandas will not be collected.
If your property is a battle axe block, please contact ACT NoWaste Customer Service team on 6205 9521 to confirm the best collection spot to leave your items.
Place items out no more than 2 days before the scheduled collection date and no later than 7 am on the collection day. You do not need to be home for the collection.
Uncollected items
The service includes 2 bulky waste trucks that collect items – one for reusable items and one for landfill waste. They may arrive at different times on the same day, which means your items may not be collected at the same time.
Items not acceptable for the bulky waste collection will not be collected and are your responsibility. A note will be placed in your mailbox if this occurs.
Illegal dumping fines may apply for items outside your property boundary. Report illegal dumping via Fix My Street or call Access Canberra on 13 22 81.
Apartments and townhouses
If you live in an apartment or townhouse with shared waste, you will need to complete the resident application form (PDF 600.9 KB) and then contact your body corporate or building manager to make a booking on your behalf. You are unable to book an individual booking for your household.
Check your next available collection date using the multi-unit developments bulky waste booking form. Each complex has one scheduled collection date available for each quarter of the financial year.
Once you have collected the resident application forms, submit the multi-unit developments bulky waste booking form. You may be contacted to discuss a collection location at the building. At the time of booking, you will need to advise:
the unit numbers participating in the collection
the items for collection
a nominated collection point at the building.
Inform residents of the collection date and collection point so they can prepare for collection.
Strata managers can nominate a collection point within the complex. Please choose somewhere that is accessible for trucks to collect the goods, such as a parking space or storage area. The bulky waste contractor will only contact strata managers if the collection point listed on the booking form is not suitable.
Basement or underground car parks are not suitable collection points.
Items need to be placed within the property boundary by 7 am on the morning of the collection date.
Residents can place items out up to 48 hours before the scheduled collection time. Before this time they must remain within the resident’s home or garage.
Items should not be stored in public areas prior to the collection service unless the complex permits this and has space to store items safely.
Fees and limits apply for the collection of mattresses and bed bases. ACT NoWaste will contact strata managers to arrange payment for mattress collections.
