The ACT Government encourages and supports feedback from members of the public. This includes complaints about any of the services that Transport Canberra and City Services provides or facilitates.
Complaints can be made in several ways.
Access Canberra provide an online feedback service for the public at the ACT Government Feedback website.
You can call the Access Canberra Contact Centre to voice your complaint over the phone by calling:
13 22 81 (AUS) for the cost of a local call
+61 13 22 81 (International) international call rates apply
7 am to 8 pm AEDT Monday to Friday, 8 am to 5 pm Saturday and 9 am to 5 pm Sunday.
Limited service available outside of these hours.
If you require a translator or interpreter, contact us through the Translating and Interpreter Service (TIS) on 13 14 50.
If you are deaf, or have a hearing or speech impairment, contact us through the National Relay Service (NRS):
- TTY users phone 13 36 77 then ask for 13 22 81
- Speak and Listen users phone 1300 555 727 then ask for 13 22 81
- Internet relay users connect to the NRS then ask for 13 22 81.
You can complain in writing by sending your correspondence to:
Transport Canberra and City Services Directorate
GPO Box 158
Canberra ACT 2601
Once received by the ACT Government, your complaint will be forwarded to the relevant business area. The ACT Government aims to respond to all complaints within 10 business days.
Public interest disclosure
The Public Interest Disclosure Act 2012 (PID Act) promotes the reporting of wrongdoing in the public sector. Any member of the public, including ACT public servants, may report matters of misconduct that are in the public interest. The PID Act provides rights and protection for people who report corrupt, illegal or improper conduct, or substantial waste of public resources. It ensures that ACT Government agencies investigate and act on substantiated disclosures.
For more information see the public interest disclosure factsheet (Word 159KB).