In a life threatening emergency dial Triple Zero (000)

In a life threatening emergency dial Triple Zero (000)
ACT Public Hospitals

Canberra Hospital

5124 0000


Calvary Hospital

6201 6111

Mental Health

Call Mental Health Triage on

1800 629 354

(free call except from mobiles or public phones) or

6205 1065

Poisons Hotline

For a poison emergency in Australia call

131126

Drug and Alcohol Help Line

The Drug and Alcohol Help Line is available 24-hours, 7 days a week on

5124 9977

Health Protection Service

For after hours urgent public health matters including environmental health, radiation safety, food poisoning and communicable disease management phone:

(02) 6205 1700

healthdirect

24 hour health advice

1800 022 222

ACT State Emergency Service

Emergency help
during flood or storms

132 500

Complaints


Transport Canberra and City Services (TCCS) encourages and supports feedback from members of the public. This includes complaints about any of the services that TCCS provides or facilitates.

Complaints can be made in several ways.

Online

Access Canberra provide an online feedback service for the public at the ACT Government Feedback website.

At this site you can register your complaint by using the "Ask a Question or Provide Feedback" section.

Example below:

An image of the header area of the Contact web site


Simply fill in the details of your complaint. Use the category menu to select the relevant area and be sure to select "Complaint" in the Comment Category menu.

Example below:

An image of the pull down menu function on the Contact feedback web site.


Telephone

You can call the Access Canberra Contact Centre to voice your complaint over the phone by calling:

13 22 81 (AUS) for the cost of a local call
+61 13 22 81 (International) international call rates apply

7 am to 8 pm AEDT Monday to Friday, 8 am to 5 pm Saturday and 9 am to 5 pm Sunday.

Limited service available outside of these hours.

If you require a translator or interpreter, contact us through the Translating and Interpreter Service (TIS) on 13 14 50.

If you are deaf, or have a hearing or speech impairment, contact us through the National Relay Service (NRS):

Written

You can complain in writing by sending your correspondence to:

Director, Governance

Transport Canberra and City Services Directorate
GPO Box 158
Canberra ACT 2601

Once received by TCCS, your complaint will be forwarded to the relevant business area. TCCS aims to respond to all complaints within 10 business days.