Complaints


The ACT Government encourages and supports feedback from members of the public. This includes complaints about any of the services that Transport Canberra and City Services provides or facilitates.

Complaints can be made in several ways.

Online

Access Canberra provide an online feedback service for the public at the ACT Government Feedback website.

Telephone

You can call the Access Canberra Contact Centre to voice your complaint over the phone by calling:

13 22 81 (AUS) for the cost of a local call
+61 13 22 81 (International) international call rates apply

7 am to 8 pm AEDT Monday to Friday, 8 am to 5 pm Saturday and 9 am to 5 pm Sunday.

Limited service available outside of these hours.

If you require a translator or interpreter, contact us through the Translating and Interpreter Service (TIS) on 13 14 50.

If you are deaf, or have a hearing or speech impairment, contact us through the National Relay Service (NRS):

Written

You can complain in writing by sending your correspondence to:

Director, Governance

Transport Canberra and City Services Directorate
GPO Box 158
Canberra ACT 2601

Once received by the ACT Government, your complaint will be forwarded to the relevant business area. The ACT Government aims to respond to all complaints within 10 business days.

Public interest disclosure

The Public Interest Disclosure Act 2012 (PID Act) promotes the reporting of wrongdoing in the public sector. Any member of the public, including ACT public servants, may report matters of misconduct that are in the public interest. The PID Act provides rights and protection for people who report corrupt, illegal or improper conduct, or substantial waste of public resources. It ensures that ACT Government agencies investigate and act on substantiated disclosures.

For more information see the public interest disclosure factsheet (Word 159KB).