Indicative timeframes and information on how requests and feedback are managed by Transport Canberra and City Services
When a request is received, it is prioritised based on various factors such as public safety, resources availability and the need for further information or investigation (e.g. exact location of the issue).
The following table displays a range of issue types and indicative timeframes to completion. Major events such as adverse weather and public holidays will impact the time to completion.
Issue | Indicative timeframe |
|---|---|
Receipt of your email enquiry | Complete in 1 to 3 working days. |
| Removal of wasp nests | Complete in 5 to 10 working days. |
Customers should expect to be contacted within 10 working days.
| Issue | Indicative timeframe |
|---|---|
Blocked the path due to debris or others | Inspected ASAP and prioritised accordingly. |
Damage to path or other (urgent repair) | Complete in 5 to 10 working days (weather and priority dependant). |
Damage to path or other (non-urgent repair) | Complete in 6 to 12 months (safety and priority dependant). |
New extension to an existing foot path or on-road cycling request | Contact made within 30 working days after all necessary site surveys and assessments have been completed. |
New foot path request | Contact made within 30 working days after all necessary site surveys and assessments have been completed. |
New ramp to a foot path request | Contact made within 30 working days after all necessary site surveys and assessments have been completed. |
*Please note that major events such as adverse weather and public holidays will impact the duration.
Issue | Indicative timeframe |
|---|---|
Death cap mushroom | Inspected ASAP and prioritised accordingly. |
Mowing or maintenance request | Mowing is scheduled seasonally. Refer to your area’s mowing schedule. |
Shrub pruning | Inspected ASAP and prioritised accordingly. |
| Tree maintenance | Inspected ASAP and prioritised accordingly based on the risk to the community, infrastructure and environment. |
| Tree planting | Inspected ASAP and scheduled in a seasonal planting program (dependent on species availability). |
Weed infestation | Weed infestation inspection is scheduled seasonally. Request through Fix My Street is inspected ASAP and prioritised accordingly. |
Issue | Indicative timeframe |
|---|---|
Graffiti and vandalism | Complete in 15 working days. |
Litter and illegal dumping | Complete in 30 working days. |
Request cleaning, repair or maintenance of public places | Prioritised in terms of safety and programmed accordingly. |
Safety concern (e.g. sharps, poison) | Inspected ASAP and prioritised accordingly. |
Weed infestation | Weed infestation inspection is scheduled seasonally. Request through Fix My Street is inspected ASAP and prioritised accordingly. |
Water leak / flooding in public places | Inspected ASAP and prioritised accordingly. |
*Please note that major events such as adverse weather and public holidays will impact the duration.
Issue | Indicative timeframe |
|---|---|
Accessibility issues | Inspected ASAP and prioritised accordingly to risk base. |
Abandoned vehicle | Issues are dealt with using a risk-based approach to ensure resources are targeted to where the risks of harm, unsafe practices or misconduct are the greatest. An officer will attend as soon as possible. |
Illegal camping | Issues are dealt with using a risk-based approach to ensure resources are targeted to where the risks of harm, unsafe practices or misconduct are the greatest. An officer will attend as soon as possible. |
Illegal signage | Issues are dealt with using a risk-based approach to ensure resources are targeted to where the risks of harm, unsafe practices or misconduct are the greatest. An officer will attend as soon as possible. |
Illegal items blocking the path or on nature strip | Issues are dealt with using a risk-based approach to ensure resources are targeted to where the risks of harm, unsafe practices or misconduct are the greatest. An officer will attend as soon as possible. |
New Pedestrian Crossing Request | Complete in 60 working days. Requires assessment of traffic volumes, traffic speed and crash data to be collected and external review undertaken. |
New Parking Restrictions/Signage | Requesters are contacted in 10 working days. Requires consultation with affected business/residents, assessment, and fabrication. This process may take up to 6 months. |
Potholes (urgent repair) | Complete in 5 to 10 working days (weather and priority dependant). |
Potholes (non-urgent repair) | Assessed annually in accordance with the resurfacing program (weather and priority dependant). |
Request replacement parking signage | Complete in 5 to 20 working days. |
Request for Local Area Traffic Management, speed humps | Complete in 10 to 60 working days. Issues may require assessment of traffic volumes, traffic speed and crash data to be collected and external review undertaken. |
Review of speed limits | Complete in 10 to 60 working days. Issues may require assessment of traffic volumes, traffic speed and crash data to be collected and external review undertaken. |
Road signs (regulatory) | Complete in 5 to 20 working days. |
Road signs (non-regulatory) | Complete in 20 to 60 working days. |
Road condition and safety (intersection safety, lines of sight, etc) | Complete in 10 to 60 working days. Issues may require assessment of traffic volumes, traffic speed and crash data to be collected and external review undertaken. |
Road-related noise complaints | Reporters are contacted in 10 to 20 working days. Assessment and/or resolution takes up to 4 months. Requires desktop assessment, survey, and noise assessment on site. |
Service pit issues | Temporary repair to ensure safety in 5 to 10 working days. |
Street sweeping (urgent) | Complete in 1 to 3 working days. |
Street sweeping (non-urgent) | Complete in 20 to 120 working days accordingly to schedule. |
Traffic control (existing pedestrian crossings, speed humps, etc) | Complete in 10 to 60 working days. |
Traffic lights | Complete in 10 working days to ensure safety. |
*Please note that major events such as adverse weather and public holidays will impact the duration.
Issue | Indicative timeframe |
|---|---|
Emergency response to tie and mains blockages | Complete in 2 hours. |
Request cleaning, repair or maintenance | Complete in 7 working days. |
Sewerage faults, potable water and related infrastructure | Icon Water is responsible for managing these assets. If the matter is urgent please call Icon Water on 02 6248 3111. For non-urgent matters please email talktous@iconwater.com.au. |
Water leak / flooding | Complete in 2 working days. |
Issue | Indicative timeframe |
|---|---|
A single light bulb out | Complete in 2 to 5 working days. |
Damaged pole | Complete in 10 working days. |
Flickering or dim light | Complete in 10 to 20 working days. |
Light is on during the day | Complete in 10 to 20 working days. |
Light is not working after repair | Complete in 2 to 5 working days. |
Multiple light bulbs out | Complete in 15 to 25 working days. |